When you email Piglet, it goes to the people doing the work. There's no account manager between you and the designer, no project lead translating your feedback to the developer. If you have a question about your campaign, the person running it answers it. Most agencies grow by adding layers. We grew by removing them.

For us, boutique means a defined number of clients we can take at any time. When we're full, we're full. We don't take work we can't focus on, and we don't pretend we can scale infinitely. Boutique isn't a tier of pricing or a style of design. It's a working capacity, and we treat it as one.

Small isn't a stage we're trying to grow out of. It's the structure. We take on the number of clients we can give real attention to, and not more. When agencies grow past a certain size, the work changes. More layers, more handoffs, more meetings about meetings. Staying small is how the work stays good.

When a project ends, you get everything. Files, access, passwords, documentation. Your domain stays in your name. Your ad accounts stay on your billing. Your social logins stay yours. We don't host your assets on our accounts to keep you tied to us, and we don't charge to release things that were always yours. If you want to leave, you can leave the same day.

Some clients hire us for one project. A brand, a website, a campaign launch. Others work with us across the year on ongoing campaigns and content. Both setups make sense for different reasons. What doesn't make sense is a one-month retainer. Setup alone takes that long, and any agency that promises results in thirty days is selling something else. Three months is where measurable work starts.